I'm not receiving emails from CCL Community

If you're expecting but not receiving email(s) from CCL Community, here are troubleshooting steps to take:

1. Please check your CCL Community email notification settings to ensure you haven't turned off email notifications.
2. If you're receiving some emails but not others, check and adjust your email notification settings for the CCL Community group(s) or Action Teams you're not receiving emails from.
3. In your email application, check your spam or junk email filter to ensure that emails from CCL Community aren't being placed in these folders.
4. Add the [e-mail] email domain to your email account's safe senders list and mark any CCL message found in your spam or junk folders as "not spam" or “not junk” respectively. If you're unsure how to add an email address to your safe sender's list, please contact your email provider for support.
5. Check your Social, Promotions, and Forum tabs if you're using Gmail. If you find the emails in Social, Promotions, or Forums, move them to your primary inbox.
6. If the messages you're expecting are in your Community inbox but not in your email, then these messages are being blocked by your email provider. To teach your email provider to always accept emails from Community, perform step 3.

If this problem continues to occur after trying out the suggestions above, we can double-check your Community settings for you. Please submit a support request at cclusa.org/help asking us to confirm your settings.

Note for .edu domains

.Edu email providers often reject more incoming emails as spam or harmful than others because educational institutions are frequent targets for phishing and malware campaigns to steal personal and institutional data. To protect their communities, .edu domains implement stricter filtering rules and security measures to safeguard against these threats.

To resolve, perform steps 1-3.

Note for smaller email providers

Smaller email providers tend to reject more incoming emails as spam or harmful than larger providers because they may lack sophisticated spam filtering systems that can accurately differentiate between legitimate and malicious emails. Consequently, they adopt stricter filtering criteria to compensate for this limitation, resulting in a higher rejection rate of incoming emails to protect their users.

To resolve, perform steps 1-3.