Resetting your forgotten password

How to reset your forgotten CCL Community password

Note: Many email providers route or filter password resets to Spam or Trash. Step 1 will ensure all Community emails, including password reset emails, are routed to your inbox.

To reset a forgotten password

1. Add "[e-mail]" to your address book or trusted contacts list.
2. Open a web browser and go to this page.
3. Or, from the login area, select "Forgot Password?"

   

4. Enter your email address and verify you're not a robot.
5. Click "Send."
   
   Note: If you receive the "Email address not found. Please try again" message, follow these troubleshooting instructions.
6. You will receive an email with the subject line, "CCL Community Update: CCL Community Account Recovery."
7. If you didn't receive the confirmation email, please check your Spam folder and confirm that [e-mail] is allowed in your inbox (step 1 above).
8. Open the email and click the "Reset Password" link.
9. Think of a password that's a minimum of 6 characters, including at least one uppercase letter and at least one number or a special character.
10. Record your new password on paper or in your password keeper.
11. Enter your new password in the "New Password" field.
12. Enter your new password in the "Confirm Password" field.

13. 

14. Click "Reset Password."
15. You have now reset your password and will be asked to use it to log in to Community.