If you receive the "Email address not found. Please try again" message while attempting to reset a forgotten password, please take the following troubleshooting steps.
Troubleshooting the email address not found error message
- Double-check the spelling and try again.
- Use all lowercase letters. Email addresses are not case-sensitive.
- Consider whether you used another email address when you joined CCL or whether you changed it previously. If you're uncertain, try other email addresses.
If the "Email address not found. Please try again" message does not go away, please contact us via the "Help" feature at the bottom of any page so we can investigate the cause and resolve the issue for you.